Cancellation Policy - SindhFoodie

At SindhFoodie, we understand that plans can change, and sometimes you may need to cancel your order. Please review the following terms regarding order cancellations.

1. Order Cancellation by Customer

You can cancel your order as long as it has not yet been processed and cooked by the restaurant. Once your order has been processed and cooking has started, we will not be able to accept cancellations, as the preparation of food is already in progress and the delivery process has begun.

To cancel an order, please contact our customer support team immediately at:

• Email: support@sindhfoodie.com
• Phone: +923433423718

If your order is eligible for cancellation, no charge will apply, and you will not be required to pay.

2. Cancellation by SindhFoodie

SindhFoodie reserves the right to cancel orders under the following circumstances:

• If the restaurant is unable to fulfill the order due to item unavailability.
• If there are issues with the delivery address, or if the order cannot be delivered due to location restrictions.
• If there is an error in pricing or description of items listed on the platform.
• In the event of technical issues, such as payment failures or system errors.

In case of cancellation by SindhFoodie, you will be notified, and no charges will apply to your order. If any payment has been made, a refund in the form of SindhFoodie credits for future orders will be issued.

3. No Cancellations After Order is Processed and Cooked

Once your order has been processed and cooking has begun, we are unable to accept cancellations. This is because the food is already being prepared, and delivery is in progress.

4. Refunds for Cancellations

As SindhFoodie uses Cash on Delivery (COD), refunds are not applicable for COD orders. In the event that a cancellation results in credit issuance (when applicable), you will be issued SindhFoodie credits for a future order.

5. Contact Us for Cancellations

If you need to cancel your order, or if you have any questions about our cancellation policy, please contact us at:

• Email: support@sindhfoodie.com
• Phone: +923433423718