Privacy Policy for SindhFoodie

Effective Date: 01/01/2025

Thank you for using SindhFoodie (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (“Services”). Please read this policy carefully. By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use our Services:

1.1 Personal Information

• Customer Account Information: Name, email address, phone number, and profile picture (if signing in via Google or OTP login).

• Partner Account Information: Name, restaurant details, contact info, and location.

• Rider Account Information: Name, phone number, vehicle details, and location.

• Address Information: Delivery address (for customers) or restaurant address (for partners), which may be fetched automatically using Google Maps.

1.2 Automatically Collected Information

• Location Data: To fetch your address and improve delivery accuracy.
• Device Information: Includes your device’s IP address, operating system, and app version.

1.3 Third-Party Login Data

• If you sign in via Google or OTP, we collect basic profile information such as your name, email, and profile picture, as provided by these platforms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account.
• To process your orders and provide delivery services.
• To manage restaurant menus, orders, and assign tasks to delivery personnel (for the Partner app).
• To allow delivery personnel to track and manage their assigned orders (for the Rider app).
• To send you notifications about your orders and updates about our services.
• To improve our app functionality and user experience.
• To comply with legal and regulatory requirements.
   

3. Sharing Your Information

We may share your information with third parties under the following circumstances:

• Delivery Partners: Your name and delivery address are shared with our delivery personnel to complete your order.
• Restaurant Partners: Your restaurant details, orders, and delivery locations are shared with restaurant owners for managing menus and processing orders.
• Third-Party Services: Google Maps API is used for fetching location and address details.
• Legal Compliance: If required by law, we may disclose your information to regulatory authorities.

We do not sell, trade, or rent your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. However, no system is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Choices and Rights

You have the following rights concerning your data:

• Access and Update: You can view and update your account information through the app.
• Delete Account: You can delete your account directly through the app by going to the Profile section and selecting Delete Account. Alternatively, you may request account deletion by contacting us at support@sindhfoodie.com.
• Location Permissions: You can disable location services through your device settings, but this may affect the functionality of the app.
• Notification Permissions: You can manage notification permissions to receive order updates and alerts by adjusting settings in your app or device.
   

6. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party services.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

8. Geographic Scope

SindhFoodie currently operates and offers services within Badin city, located in Sindh province, Pakistan. Any user attempting to access or use the app outside this area may experience limited functionality or unavailability of services.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Email: support@sindhfoodie.com
• Phone: +923433423718
• Address: SindhFoodie Apartment, Near DC Chowk Badin

Thank you for trusting SindhFoodie!